macOS says it can't verify Cutaway
macOS says it can't verify Cutaway
This is normal the first time you open Cutaway. Click Done, then open System Settings → Privacy & Security and click Open Anyway next to Cutaway. You only do this once.See Install Cutaway for the full steps.
The recorder says it can't record my screen
The recorder says it can't record my screen
Your Mac needs to give Cutaway permission.
- Open System Settings → Privacy & Security → Screen & System Audio Recording.
- Find Cutaway and switch it on.
- Go back to Cutaway. You don’t need to restart it.
My camera or microphone doesn't show up
My camera or microphone doesn't show up
- Open System Settings → Privacy & Security, then Camera (or Microphone).
- Make sure Cutaway is switched on.
- Check your camera or mic is plugged in. Then close and reopen the recorder.
My iPhone doesn't show up as a camera
My iPhone doesn't show up as a camera
- Use the same Apple Account on your iPhone and Mac.
- Turn on Wi-Fi and Bluetooth on both.
- Lock your iPhone and keep it close to your Mac, or plug it in with a cable.
There's no sound in my recording
There's no sound in my recording
Before recording, check the microphone menu in the bottom bar doesn’t say No microphone. Pick your microphone there.Want the sound from your Mac too (like a video playing)? Turn on system audio in the same bar.
Cutaway cut out something I wanted
Cutaway cut out something I wanted
Nothing is deleted for good.
- Open the AI review panel (sparkle icon) and press Restore on that change.
- Or open the Transcript, select the crossed-out words, and press Restore.
- Or press Command + Z to undo.
My camera and screen are out of sync
My camera and screen are out of sync
Your lips don’t match your voice? Click Sources in the top bar and press Review sync next to your camera. Press Find sync from audio to let Cutaway line them up, or change the Offset yourself until your lips match.
My screen recording was imported as a camera
My screen recording was imported as a camera
Click Sources in the top bar. Use the menu next to the file to change it to Screen.
The AI helpers aren't working
The AI helpers aren't working
- Check you have Claude Code or Codex installed and signed in. See Set up the AI helpers.
- In Settings → Processing, press Sign in to Claude Code… or Sign in to Codex… if Cutaway says you’re signed out.
- No AI? No problem. Cutaway still works with its built-in rules.
Cutaway quit while I was recording
Cutaway quit while I was recording
Your footage is saved as you record, so most of it is safe.
- Open Cutaway. On the Projects screen, look for Interrupted work.
- Press Recover to add the footage to its project. Everything up to the last save point comes back.
- Don’t need it? Press Discard instead.
I can't find my exported video
I can't find my exported video
Unless you picked somewhere else, it’s in the Cutaway Exports folder inside your Movies folder.